Hence, you need to check your email periodically for Snapchat’s response. They will send you a response to the email address that you’ve provided. Snapchat will typically take 1 to 3 business days to get back to you. Once you’ve completed the form, select the “Send” button to submit it to Snapchat support.Īfter you’ve submitted the form, you need to wait for Snapchat’s response. Then, end of the description with a call to action like, “I need help in recovering my streak back, thanks!”. I was about to send a snap right before my Snapstreak expired, but I lost connection so it couldn’t go through”.

Here’s an example of a description, “Hi Snapchat, I recently lost my Snapstreak because of connectivity issues. In the “What information should we know?” field, explain that you’ve recently lost your streak on Snapchat and the reason behind it. Next, you need to explain your issue in the “What information should we know?” field. On the other hand, if you didn’t see the hourglass icon, select “No”.

Select “Yes” if you’ve seen the hourglass icon. The hourglass indicates that your Snapstreak is about to end. Under the “How long was your Snapstreak before it expired?” field, you’ll see a “Did you see the ⏳ icon?” dropdown box. Once you’ve entered the number of days that your Snapstreak lasted, scroll down the form. When you’re entering the number of days, make sure to use numbers only (e.g. Lastly, enter the number of days that your Snapstreak lasted in the “How long was your Snapstreak before it expired?” field. Next, enter the date that you’ve lost your Snapstreak in the “When did you start having this issue” field. Keep in mind that you can only enter one of your friend’s usernames per submission. Include the brand, model, and model series of your device.įifthly, enter your friend’s username in the “Friend’s Username” field. When you’re entering your mobile number, you need to include your country code as well.įorthy, enter your device in the “Device” field. Thirdly, enter your mobile number in the “Mobile Number” field. In other words, you need to enter the email address that you’ve used to create your Snapchat account. Make sure to enter the email address that is associated with your Snapchat account. Secondly, enter your email address in the “Email” field. The form has multiple fields that you need to complete.įirstly, enter your Snapchat username in the “Username” field. After you’ve scrolled down the page, you’ll see a form.

Snapchat support i need help